Your Safety is Our Priority

River Oaks Psychology is NOT an emergency responder.  

As a general rule, our telehealth services are not appropriate for those who are at serious risk of emergencies, including those who are experiencing active thoughts of suicide or who are at a high risk for safety of themselves or others.

The well-being and safety of our patients is critical. Our staff is not equipped to handle emergencies outside of scheduled appointments. If you are experiencing strong thoughts of self-harm or suicide, if you are at a high risk of endangering yourself or others for any reason, or if you are experiencing any other emergency of any type, please urgently contact crisis services (resources below) or urgently go to your nearest hospital / Emergency Department. 

Professionals who work at emergency service organizations are equipped to provide immediate assistance and ensure your safety. Unlike our staff at River Oaks Psychology, they have the necessary resources and expertise to ensure your safety and well-being. It is crucial to reach out to the appropriate emergency services when faced with any emergency, as they are best equipped to provide the care you need. Once you are in a stable and safe condition, we can then discuss your ongoing treatment needs and provide the necessary support.

Please do not contact anyone from River Oaks Psychology in the case of any emergency as there is no guarantee that we would be able to respond in a timely manner.

These hotlines offer support, guidance, and resources for individuals experiencing mental health crises or in need of immediate assistance. Remember, reaching out for help is a sign of strength, and there are dedicated professionals available to support you during difficult times.

Call 911 go to your nearest hospital / Emergency Department  

National Suicide Prevention Lifeline: Call 988 or 1-800-273-TALK (1-800-273-8255)

Veterans Crisis Line: 1-800-273-8255 (Press 1)

Crisis Text Line: Text “HELLO” to 741741

National Alliance on Mental Illness (NAMI) Helpline: 1-800-950-NAMI (1-800-950-6264)

Substance Abuse and Mental Health Services Administration (SAMHSA) National Helpline: 1-800-662-HELP (1-800-662-4357)

Teen Line: Text “TEEN” to 839863 or call 1-800-852-8336

LGBTQ+ National Hotline: 1-888-843-4564

The Trevor Project (LGBTQ+): 1-866-488-7386

Trans Lifeline: 1-877-565-8860

National Domestic Violence Hotline: 1-800-799-SAFE (1-800-799-7233)

National Sexual Assault Hotline: 1-800-656-HOPE (1-800-656-4673)

Disaster Distress Helpline: 1-800-985-5990 or text “TALKWITHUS” to 66746

National Child Abuse Hotline: 1-800-4-A-CHILD (1-800-422-4453)

National Runaway Safeline: 1-800-RUNAWAY (1-800-786-2929)



This includes but is not limited to:

  • If there is any emergency, either physical or mental or otherwise harmful
  • If you are seriously thinking about self-harm or suicide
  • If you are considering actions that may cause harm to yourself or others
  • If you feel that you or any other person may be in any danger

While we recognize that some patients may have good rapport with their provider at River Oaks Psychology and may desire contacting them during a crisis situation, this cannot happen due to the inability of our staff to be emergency responders. It is extremely important that you understand the limitations of our services. Before entering treatment, please express any questions or concerns about this policy so that you and your provider can determine if the services from River Oaks Psychology will be suitable for you.

Asking for help when feeling overwhelmed is the strongest, bravest, most remarkable thing you can do.

You matter.   You’re worth it.   We care about you.   It gets better.