We'll reach out to you and ask for some basic information needed to sign up for our services. If using health insurance, we'll need a picture of your insurance card and date of birth. We'll also want to know about your availability for appointments and it may be helpful to know a brief, general reason for seeking services so that we can match you with the right provider who will have the skills and experience to meet your unique needs. No need to be nervous, we pride ourselves on compassionate, empathetic listening and care for you through every step.
If using health insurance, we will call your insurance to verify that your coverage is active and we'll try to get an estimate of what your insurance will pay for. It is ultimately your responsibility to know the details of your coverage. We will bill your insurance for your services here, but if your insurance fails to pay for your services, you are financially responsible. Therefore, we URGE you to fully understand your coverage. We can give you questions you will want to ask your insurance about.
Once you feel comfortable with your financial responsibility, we'll schedule your telehealth appointment with a provider who fits your needs, preferences, and availability. We'll also email you instructions for completing your intake paperwork online in your client portal. You must complete it at least 24 hours before your appointment otherwise we will have to postpone your appointment because it’s a legal requirement to have that paperwork completed and our providers need time to review your paperwork.
If your paperwork has been completed on time, you will meet with your provider. This is an exciting step forward and it is completely normal to have a mix of emotions! You should view the first appointment as an opportunity to openly share concerns, identify goals, build rapport with each other, and figure out if you feel comfortable with this professional. You are NOT required to proceed to further appointments if something doesn't feel right. Your comfort is most important! Please let us know if you would like to try a different provider, no questions asked.
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You matter.
You’re never alone.
We care about you.
