Our Support Staff

Our Support Staff Amy Walker Intake Coordinator Hi there, I’m Amy! When you’re ready to start therapy, please fill out our Get Started form and then I’ll reach out to you to talk about all the details and get you scheduled for an intake appointment. I’m truly committed to making this process as EASY as possible for you while […]

Our Mission and Vision

Our Mission and Vision MISSION River Oaks Psychology is a group of independent-practicing mental health clinicians providing online services for kids, teens, adults, families, and couples through a convenient, HIPAA-secure, telehealth platform. Our collective mission is to alleviate mental and emotional suffering and support people in exploring their unique lived experiences to promote stronger psychological […]

HIPAA Notice of Privacy Practices

HIPAA Notice of Privacy Practices Practices to Protect the Privacy of Your Health Information This Notice of Privacy Practices describes how River Oaks Psychology may use and disclose your protected health information (PHI) for purposes of treatment, payments, and health care operations, and for other purposes that are permitted or required by law. We are […]

Emergencies

Emergencies Your Safety is Our Priority River Oaks Psychology is NOT an emergency responder.   As a general rule, our telehealth services are not appropriate for those who are at serious risk of emergencies, including those who are experiencing active thoughts of suicide or who are at a high risk for safety of themselves or others. The […]

General Policies

General Policies Overview These general policies below serve as a guide for both our patients and providers to establish mutual understanding and a positive therapeutic relationship. We believe that clear policies are essential in maintaining a respectful and productive therapeutic journey. Please take a moment to familiarize yourself with our policies, as they help us […]

Confidentiality

Confidentiality Overview Confidentiality is a fundamental aspect of mental health treatment, and we prioritize the protection of your personal information and privacy. As healthcare providers, we are legally bound by professional regulations and ethics to maintain confidentiality. This means that under normal circumstances no one outside of River Oaks Psychology is given any information — […]

Cancellations and No-Shows

Cancellations and No-Shows Overview Appointments are scheduled in advance at times reserved exclusively for our patients. Our goal is to provide you with the best possible care, and we appreciate your commitment to your treatment progress and the respect you show for the time and resources dedicated to your care. We understand that life can […]

Payment Process

Payment Process Overview We understand that navigating the financial aspect of mental health treatment can sometimes be challenging. In order to ensure transparency and provide the highest quality of care, we have established clear payment policies. These policies are designed to outline the expectations, responsibilities, and procedures related to payment for our services. We believe […]

Insurance Responsibility

Insurance Responsibility Overview At River Oaks Psychology, we strive to provide a smooth experience when it comes to navigating the complexities of insurance coverage. Our providers are in-network with a wide array of insurance companies but not all providers accept the same insurances, so you must contact us by submitting this form, calling 248-717-1232, or […]

How Telehealth Works

How Telehealth Works Overview Telehealth allows individuals to access services remotely, without the need for in-person appointments. Whether for therapy, medication management, or nutrition services, treatment becomes more accessible and convenient, breaking down barriers such as distance, transportation limitations, and scheduling conflicts. Through secure video conferencing platforms, individuals can connect with their providers from the comfort of […]

Frequently Asked Questions

Frequently Asked Questions Our Services How do I start services? Starting services is easy. Simply submit this form online, or you can give us a call at 248-717-1232 or send us an email at hello@riveroakspsychology.com to schedule an appointment. Our friendly and compassionate team is here to support you every step of the way. During […]

Our Core Values

Our Core Values We have high expectations for ourselves and each other. Our values guide everything that we do. We don’t just talk about them. We embody them. We bleed them. We stand for them. They are an integral part of our core identities. We are selective in our hiring practices and continuously evaluate adherence […]

Why Online Treatment?

Why Online Treatment? We love online treatment for MANY reasons, and we think you will, too! Early in our development, we recognized the transformative potential of telehealth during the COVID-19 pandemic. Our founder, Lauren Presutti, firmly believes in breaking down barriers to mental health treatment and saw this as an opportunity to make services more […]

Benefits of Therapy

Benefits of Therapy There are MANY benefits of mental health therapy! Therapy is a sacred space. It’s unlike anything else. It’s the one area of your life where you never have to worry about the reactions or thoughts from the person sitting across from you, because you know that person is solely committed to YOUR […]

About the Founder

About the Founder You’re not alone. I built River Oaks Psychology because I don’t want ANYONE to ever feel alone. My mission is to create possibilities where loneliness can be alleviated for as many people as possible. I believe in helping people feel heard, valued, and understood. I work to authentically see people as who […]

Our Pledge to Patients

Our Pledge to Patients We take our pledge very seriously. Every person who joins us is treated with compassion, respect, and empathy. We want you to feel wholeheartedly accepted and valued here. Our community deserves nothing less. Every person is capable of an extraordinary life, and we are dedicated to helping you achieve your personal […]

Our Terminology

Our Terminology At River Oaks Psychology, you matter to us. Your personal identity is extremely important. We are accepting of all identities, genders, sexualities, abilities, sexualities, ethnicities, races, and other forms of difference. We want to create safe spaces for everyone where you may identify in whatever way feels most authentic to you. That’s why […]